Radio Units
✔Plug & Play Installation
✔Wireless Apple CarPlay & Android Auto
✔Works with Steering Wheel Controls
✔12 Month Warranty
Orders are fully insured. Please allow 3–5 days for handling and quality checks, followed by an estimated 2–4 business days in transit.
Returns & Refunds Policy
We aim to resolve all issues fairly and efficiently. The outcome depends on the nature of the issue, as outlined below:
1. Defective products
(A confirmed manufacturing fault)
Outcome:
• The product will be assessed
• If confirmed defective, we will at our discretion:
– repair the item
– replace the item
– or issue a refund
This is in line with the Consumer Protection Act.
2. Incorrect items supplied by us
Outcome:
• We will arrange collection at our cost
• The correct item will be supplied or a refund issued if preferred
3. Change of mind / incorrect selection
(This includes ordering incorrectly, preference changes, or no longer wanting the product)
Outcome:
• Returns are only accepted by agreement
• If accepted:
– The item must be unused, uninstalled, and in original packaging
– A handling/restocking fee will be charged
– Return courier costs are for your account
– Refund or store credit is processed after inspection
4. Compatibility & installation
Vehicle compatibility can vary due to differences in wiring, modules, specifications, and prior modifications.
While we do our best to supply the correct components:
• “Plug & play” is not guaranteed in all cases
• Additional parts (such as harnesses) or adjustments may be required
Outcome:
• We will assist in resolving compatibility issues and work towards a functional solution
• Refunds will not be granted where:
– the product is not defective
– the issue relates to vehicle-specific compatibility
– installation has been attempted without professional fitment
We strongly recommend installation through approved fitment centres.
5. Inspection requirement
All returned items are subject to inspection before any refund, replacement, or credit is approved.
6. Non-returnable items
• Special-order or custom items
• Used or installed items (unless confirmed defective)
7. Refund processing
• Refunds are processed once the item has been received and approved
• Processing times may vary depending on payment method
If you are unsure about compatibility before purchasing, please contact us — we are happy to assist.
Refer to the product description for the warranty details applicable to your selected product. Contact our team to confirm coverage before ordering if anything is unclear.
Contact MR4X4 with your proof of purchase, order number, a description of the fault and any photos or video showing the issue. For installed products, include your vehicle details and installation information.
